Social Media policy
Where you will find this policy:
On my website at: www.samepage.org.uk/
Mentioned in and referenced as an appendix to the counselling, mentoring and training contracts
Within my email signature that links directly to the social media policy above
Upon request directly from me at kat@samepage.org.uk
1) Overview
This policy outlines my use of social media, including conduct, interactions and expectations for clients. It is important for me to discuss in this policy how you engaging with social media has the potential to impact the therapeutic relationship negatively if used improperly. My approach is in line with the British Associate for Counselling and Psychotherapy (BACP) Ethical Framework, which prioritises clear boundaries, confidentiality, and your right to privacy.
2) Professional and personal presence
I maintain a professional presence on social media through the following platforms:
Facebook
Instagram
Website
Linked In
Substack (blog)
On these accounts, I may share general therapeutic reflections, information about my services, or resources related to mental health. I never share client’s information or post about session content, even anonymised, on social media platforms. Similarities to your own experiences are purely coincidental, as is the nature of human life, shared experiences and challenges.
These platforms are designed to be informative and are not intended as a means of direct client communication or therapeutic engagement. Therapy requires: a formal intake process, a signed contract, and mutual agreement to begin services.
I also have personal social media accounts which I use outside of my therapeutic role. To protect the integrity of our work and maintain appropriate boundaries, I kindly ask that you refrain from seeking out or engaging with my personal profiles.
3) Potential, current and past clients’ social media accounts
I will never intentionally follow, search for or interact with you on any social media or online accounts. This is to protect your confidentiality and to maintain the boundaries of the therapeutic relationship. You have the right to choose what to share with me, and if I were to observe your social media accounts, I may learn information about you that you may not have shared in our sessions. This may impact the work we do together, as boundaries around information sharing are blended. As such, it is important that I maintain this boundary of not intentionally interacting, searching or following to my potential, current and past clients.
4) Following, fanning and subscribing
You are under no obligation to follow, like, or interact with my professional social media accounts. If you choose to do so, please consider how this may affect your privacy, especially if you interact publicly. By associating yourself with me and my social media accounts, assumptions might be made by members of the public that you are engaging in therapeutic work. I encourage clients to think carefully before interacting with my professional accounts.
My priority is your confidentiality. For this reason, I will not intentionally follow or engage with your personal accounts, even if they are public, during or after the time you engage in therapeutic work.
5) Interactions on social media
I politely ask that you always refrain from interacting with my private social media accounts.
If you choose to interact with my professional accounts and/or posts (e.g., by liking, wall posting, @ replies, following or commenting), please be aware that this is a public action. Any connection to my accounts online may compromise your confidentiality and may identify you as a therapy client. Where contact is made through social media, please note that these sites are not secure, and I may not be able to respond in a timely fashion. To safeguard your privacy, I recommend avoiding public engagement with my content if you wish to keep your therapeutic work fully confidential.
Additionally, any interactions with my social media accounts may need to be recorded as a form of contact and become part of your logged therapy notes. Therapy notes can be legally requested and demanded by a legal judge and/or coroner. As such, I encourage all potential, current and past clients to carefully consider whether they choose to interact with me via my social media channels and, if so, how they choose to do so.
If you need to contact me to enquire about sessions, in-between sessions or with any questions at any stage of the therapy/mentoring process, I encourage you to email me: kat@samepage.org.uk
6) Search engines
It is not a regular part of my practice to search for clients online, via Google, social media sites or other search engines. Extremely rare expectations may be made during times of crisis – for instance if I have reason to suspect you are in danger and you have not been in touch with me via our usual means (attending appointments, phone or email). In these very rare situations, I may utilise search engines as a necessary part of ensuring your welfare (for instance by finding you or someone close to you or checking for recent status updates). These are unusual situations and if I ever resort to such means, I will fully document it and discuss it with you when we next meet. As per the Information Commissioner’s Office (ICO) Vital interests may be the basis for which I need to use a search engine to find someone if I believe they are at serious risk of harm. Please refer to my GDPR policy for more information on this.
I understand that clients may wish to gather information about me via a search engine, for example in order to understand my services, who I am, my values and approach, my qualifications and my professional experience. If a client conducts a search and encounters information that they want to discuss, I encourage them to bring this up openly with me in their sessions and explore any potential impact on client treatment.
7) Location-based services
If you use location-based apps or GPS-enabled services, please be aware that others may be able to infer you are attending therapy based on your location if you are attending an in-person session. This is outside of my control, but I encourage you to consider your settings if privacy is a concern.
Some apps to consider reviewing the settings of would be: Google maps, Facebook, Instagram, Snapchat, WhatsApp and shared location tools on Apple and Android smart phones.
I do not practice check-in location on sites such as Google maps, Facebook, Instagram etc.
8) Business review sites
You might find Same Page or Kat Roberts on business review sites, such as Google Business, Yelp, Bing etc., or other places which list businesses. On some of these sites, people rate and review providers. For many of these sites, search engines & AI-based tools comb for information online and automatically add business listings and reviews, regardless of whether the business has added itself to the site. If you find my business or name on any of these sites, please know that my listing is not a request for a review or testimonial, rating, or endorsement from you as my client.
You are, of course, entitled to express yourself on any site you choose to. Please be aware that posting on a business review site means you may be sharing personally revealing information (e.g. that you have been or are in therapy) on a public forum. I will never respond to your review on any of these sites whether positive or negative to protect your privacy and uphold client confidentiality. There is a good possibility that I will never see these business review sites or any content on them, and so I urge you to communicate directly with me about your feelings or our work together. Even if you decide we are not a good fit, your feelings can be discussed openly as part of the therapeutic process.
8) Email
I encourage you to use email where possible to communicate with me. Email communications are best kept brief and practical, for purposes such as:
asking questions about my services,
booking in an initial chat or sessions,
cancelling or re-arranging sessions etc.
Please do not email me content related to your therapy or mentoring sessions, as email is not completely secure or confidential. Anything you send me via email is logged into our communication log, which is a part of your therapeutic notes. A reminder that notes can be requested at any time by a legal judge or coroner.
Additionally, all emails are retained in logs of your and my internet providers. While it is unlikely that someone will be looking at these logs, they are, in theory, available to be read by the system administrator(s) of the Internet service provider.
9) Questions and concerns
It is not unusual for clients to feel uncertain, unheard or even hurt within the therapeutic process. This is a natural part of relationship building with others. I encourage you to speak to me directly if you have any concerns about your therapeutic work or me as your therapist/mentor. Talking with your therapist about your sessions and relationship is an important part of the therapeutic process and allows the therapist (me) to make adjustments along the way.
If you do not feel comfortable approaching me with a concern, please contact the British Association of Counselling and Psychotherapy, who are my ethical and professional body, here.
10) Updates
As the nature of the online world is ever changing, I will need to update this policy from time to time. Any changes are active and in effect as and when I update the policy. I will endeavour to let me clients know of updates/changes when appropriate. Please note that this policy was last updated in May 2026.